On-Line Diagnostic Tools (Team Building Dimensions, Sales Management and Management)
	Finance
	Leadership
	Sales
	Marketing
	Management
	Product Management
	General Management
	Quality
	Human Resources
	On-Line Learning for 24 Different Languages
	Open Enrollment

The Center For Global Leadership Development
PO Box 11946
Glendale, AZ 85318-1946
Phone: (623) 376-9506
Fax: (623) 379-9519
www.cfgld.com
E-Mail:

AVAILABLE PROGRAMS

CUSTOM TAILORED PROGRAMS

We specialize in designing, developing and delivering quality custom tailored programs at the client's location. Our faculty and staff work with the client's industry subject matter experts to design the program to meet the needs of the organization. Our capability also includes custom designed case studies.

ON-LINE DIAGNOSTIC TOOLS

Team Building Dimensions

This team building on-line diagnostic tool identifies five (5) key roles in team performance. Once the survey is completed on-line, it provides immediate feedback to the participant. This tool can be used for one or more members of the team. (Team building courses can be custom designed and delivered to your location for the entire team.)

Sales Management

This sales management on-line diagnostic tool can be used by sales professionals to create successful sales strategies, tailor sales presentations, and close the sale. Once the survey is completed on-line, it provides immediate feedback to the participant. (Sales courses tailored to your specific needs can be designed and delivered to your location.)

Management

This on-line management diagnostic tool is designed for managers and supervisors at all levels. This tool can be used by a manager or supervisor to identify the management style of one of their subordinates or their supervisor. Once the survey is complete on-line, it provides immediate feedback to the participant. (Management and leadership courses tailored to your specific needs can be designed and delivered to your location).

FINANCE

Fundamentals of Modern Finance

The objective of this course is to provide non-financial managers with a basic overview of the key concepts of finance. Some of the topics covered in the seminar are as follows: financial statements and how they relate to one another, financial performance measures and how to communicate with financial managers.

Mergers and Acquisitions

This program is designed to provide the participants with the key strategic, financial and organizational factors involved in a merger and acquisition. Some topics that will be covered are as follows: assessing the suitability of deals, understanding the due diligence process, setting and tracking key metrics and managing integration issues successfully.

LEADERSHIP

Leadership Theories and Their Application

This two (2) day course reviews several basic, well-known theories of leadership and then explains how they might be utilized to assist today's leaders with their everyday problems and issues. Specifically, it focuses on the Blake-Mouton Leadership Grid, the Path-Goal Theory, Fiedler's Contingency Theory and the Leader Member Exchange Theory. Then, considerable time is spent on the Hersey-Blanchard Situational Leadership Theory. What are the strengths and weaknesses of each of these theories of leadership? Are they applicable in today's business environment? This fast paced course will answer these questions and more.

Results Focused Leadership

This "how to" workshop for creating and leading high performance teams exposes the participants to an 'action learning' experience that will provide practical tools to shift organizational mindset and develop high performance.

General Management Leadership

The purpose of this course is to develop authentic leaders to take responsibility for making and managing the cultural changes needed to successfully execute strategies within their organization. This one (1) or two (2) week program can be tailored to meet the specific needs of your organization. This program focuses on the broad concepts of management/leadership and the challenges of integrating and overseeing different functional areas. It is appropriate either for senior managers who are in, or are moving into a general management role, or for managers who need to expand their focus from a narrower technical perspective to a broader overview.

Emerging Leaders

The overall design of this one (1) week program focuses on the integration of three learning themes: business acumen, individual capability and team performance. This approach is based on the belief that High Performance Organizations are built by integrating high performance processes and high performance teams.

During this program, participants will have the opportunity to examine critical business performance issues facing their business and experience, a learning and engagement methodology designed to address these very difficult challenges. In addition, business functions such as strategy, business plan development, change management, leadership and coaching team members will be covered. This program is appropriate for newer managers headed for increased management and leadership responsibilities.

Change Management via Critical Leadership Thinking

An organization's success is defined by its ability to effect positive change in a timely and cost-effective fashion. This can only be accomplished in an enriched, developmental atmosphere. The atmosphere has to be conducive to change to assure efficiency and effectiveness.

The environmental elements that are necessary for effective change to take place are reviewed and discussed in this 2-day program. Specific "Critical Thinking Skills" are explored and reinforced with case studies and group exercises.

Leading Organizational Change

The design of this 2-day program focuses on change in the structure of an organization, change in technology and change in people. It will also encompass the following topics on how to overcome resistance to organizational change: educating the workforce, creating a learning organization and involving employees in the change effort.

Leadership: Communicating Vision and Direction Across Cultures

Providing dynamic leadership in multicultural organizations requires the ability to converse effectively across cultures. This program integrates current leadership concepts and practices with the cross-cultural perspectives and skills necessary to successfully communicate vision and direction in the ever-changing global business environment.

This two (2) day program will enhance and sharpen the knowledge and skills essential for effective leadership. In particular, emphasis will be given to creating and communicating new vision and direction, as well as the insights required for energizing, today's complex multicultural business organizations. A key to effective leadership in the global arena is inspiring and guiding employees in ways that lead them across the cultural divide.

Executive Coaching

This two day program also includes three personalized one-hour telephone coaching meetings following the group program. The program is designed for the CEO and members of his or her executive team who seek an edge in their leadership and, thus, in their corporation's results. The program also works well for the senior human resources team of a corporation where they both seek improved results and wish to explore executive coaching as a development tool in their corporation. Each participant will have the opportunity to personally experience being coached.

CEO Executive Coaching

The newly appointed CEO typically has a steep learning curve, the need to have no drop in company performance, and the desire to quickly begin to improve results. They may also have inherited a new executive team. To add to the challenge there is no one on the board or inside the company who has a completely independent view and who is also 100% committed to the new CEO's success. In this situation, a seasoned executive coach can be a valued ally and can help the CEO achieve a successful start-up in their new role.

SALES

On-Line Pre-Hire Sales Assessment

Fear-Free Prospecting & Self-Promotion Workshop® (Overcome Sales Call Reluctance®)

This program is the only effective workshop for Sales Call Reluctance®. It is designed to identify and eliminate the #1 hang up that keeps salespeople from comfortably and consistently prospecting. This program is used by sales-driven organizations worldwide to manage Call Reluctance for new hires and veteran salespeople alike. Program combines accurate diagnosis with field-tested corrective techniques. Workshop is designed to produce measurable, verifiable increases in sales prospecting behavior.

What’s involved in the program?

Your sales team can start making progress toward their goals in only three steps:

Step 1: Preworkshop online assessment. These assessments are grounded in 30 years of research by Dallas-based Behavioral Sciences Research Press, Inc.

Step 2: An eight-hour workshop that helps your sales team identify and overcome their selling fears. They leave the workshop with specific knowledge of their behavior and attitudes concerning new business development, plus a personalized action plan to overcome any emotional barriers.

Step 3: A four-week, one-on-one, follow-up program.
This telephone coaching program ensures a return on investment through accountability and by applying proven techniques for Overcoming Sales Call Reluctance in daily business activities.
Sales Call Reluctance is a registered trademark of Behavioral Sciences Research Press.

Professional Selling: Concepts and Perspectives

The purpose of this course is to provide the participants with an introduction to professional selling to include the evolution of professional selling, key sales responsibilities, major trends impacting selling, traditional vs. emerging sales approaches and managing customer relationships. Additional topics will include the following: assessing sales opportunities, making effective presentations, sales teamwork and coordination, sales negotiation and managing the selling process.

Consultative Selling

The overall design of this course will provide the participants with an introduction to consultative selling to include the elements of the consultative selling process. Additional topics will include the following: developing a consultative selling strategy, understanding customers and their needs, effective sales communications, presenting yourself and your products, dealing with customers concerns, building long-term relationships and negotiating an agreement.

Sales Management

This course is designed for middle and upper level sales executives who want to better accomplish their responsibilities and achieve their organization's sales goals. There is probably no business activity as complex or important as organizing and managing a sales force. Especially today, when competition is tougher, customers more demanding, and developing and retaining people more difficult. If you are responsible for running a sales organization, you can benefit from this program by learning to cope with complex problems.

MARKETING

Fundamentals of Modern Marketing

This course provides non-marketing managers with a basic overview of the marketing concept. Some of the topics covered in the seminar are as follows: marketing management process, environmental trends, market segments and buyer behavior, marketing information and research, marketing planning and decision making, total product concept, developing and revitalizing products, product life cycle management, distribution and the marketing mix ("4 Ps"), current pricing policies and tactics, promotion and its role in a marketing program.

Competitive Marketing

The objective of this course is to have participants gain and use strategic models to better understand the forces impacting their industry. Some of the topics covered in the seminar are as follows: competitive strategy development, Porter's strategic five force model, competitor analysis, generic strategic options, situation analysis/industry analysis, competitive positioning strategy, core competencies, competitor analysis, strategy assessment, use of the value chain, lifetime value of a customer, market segmentation and customer focused strategy approach.

Strategic Marketing Planning

This course introduces participants to proven techniques for marketing planning. It has been designed for managers who wish to identify and assess the key marketing trends and strategies that will impact them and their companies in the coming years. These insights, combined with knowledge of the strategic planning process, will enable them to develop and implement an effective strategic marketing plan.

International Marketing Management

This course will help participants identify and assess the economic, political, and cultural changes driving the growth of global business. Based on this knowledge, they will be able to develop and implement marketing strategies and programs to succeed in the global economy.

Service Marketing

This course offers practical guidelines for obtaining profitable sales results from both consumer and organizational service markets … especially those for key service industries - banking, insurance, telecommunications, travel and hotels, health care, law, accounting, other personal and professional services.

MANAGEMENT

Principles of Management (Core course for first-level supervisors)

While most first-level supervisors have technical expertise, they may not have had the opportunity to acquire a baseline of critically needed management knowledge to function more effectively in a complex business organization. This course is designed to provide that knowledge. It will give supervisors a basic understanding of the key management activities, sound supervisory principles and the skills needed to enhance performance.

Middle Managers Program (MMP)

The program for middle managers is designed for managers and executives who need a concentrated, practical introduction to the concepts and techniques similar to those taught in a high-level university MBA program. It is built around the three tested concepts of CVA (Customer Value Added), EVA (Economic Value Added) and PVA (People Value Added). The five-day course provides intensive coverage of the traditional subjects of marketing, business strategy, finance, organizational management and business research. In addition, the emerging business issue of globalization will be presented. Case studies, exercises and other participative instructional materials will be used to apply concepts and knowledge to specific business situations.

IT Technologies for Non-Technical Managers

The overall design of this 3 - 4 day program focuses on the demystification of the technology surrounding internetworking and information technology: terminology, network architectures and applications, and business implications. Business-based activities will focus on actual issues regarding how networks and applications should be deployed and managed.

During this program, participants will be introduced to a wide range of data communications and networking technologies. Critical business performance issues will be discussed and addressed in light of past and current implementations. In addition, an introduction to security issues will be presented.

Team-Building Strategic Planning Workshop

This interactive workshop will help your management team prepare for the future opportunities and challenges your organization will face. Using a proven team-building approach to strategic planning, your key managers will become immersed in a stimulating process of preparing for the future. And, unlike many workshops, this will result in specific outcomes:
· An organizational vision,
· Mission statement,
· Short-term and long-term goals,
· Business strategy to achieve the goals, and
· Action plans for implementing the strategy.

Transition Management Program

This two (2) day program focuses on change management and re-engineering your business. Participants will engage in a variety of team workshops designed to provide practical experience in proven approaches to re-engineering business processes and overcoming turf issues. During this program, participants will have the opportunity to explore critical business processes and experience a highly efficient methodology for identifying business issues and developing agreed-upon changes despite departmental conflicts. This program is targeted at participants who are stakeholders in one or two critical business processes that need fixing.

Strategic Management

The purpose of this course is to provide the participants with an introduction to thinking strategically to include what is strategy, and the five tasks of strategic management. Additional topics include: defining the business focus, situation analysis, developing the business strategy, criteria for strategy selection and implementing the strategy.

Stress Management Program

This two (2) day or greater program focuses on simple practical techniques you can use to improve your ability to relieve stress and reduce fatigue. These stress management workshops are designed to provide participants with effective yogic exercise and meditation techniques for reducing personal stress, improving health and well being, preventing burnout and avoiding depression. This program is targeted for anyone experiencing stress in the workplace. Prior experience with yoga is not required.

Managing in the Global Marketplace: Communicating Effectively Across Cultures

This 2-3 day course is designed for managers and executives who seek to understand and overcome the many cultural issues that have enormous impact on effectively working in the global marketplace. It will equip participants with cross-cultural concepts, tools and behavioral skills needed to collaborate in a multicultural business environment. It will examine the impact of cultural differences on worker-management relations, communication among managers, approaches to short and long-term policies and strategies, and relationships and negotiations with parties outside the enterprise. Areas in which cultural differences are now affecting the performance of the global enterprise will be carefully explored. The means for building cross-cultural bridges and improved approaches to communication and cooperation will be emphasized.

PRODUCT MANAGEMENT

Project Management (StoryBoard)

This 2-day program will prepare the participants to manage projects using the proven technology of StoryBoarding, and will address the following: Project Description, Team, Task List, Activities Assigned, Budgeting, Timeline, and Evaluation. Sufficient coverage and practice of StoryBoarding and Facilitation will be included to allow participants to design, lead, and document project meetings using the Story Boarding tool. Although instruction on the use of a computer project program is beyond the scope of this course, general rules and guidelines for when automation is needed will be discussed.

Strategic Product Planning

This course will prepare the managers to do the following: prepare a comprehensive strategic product marketing plan, use strategic planning tools to analyze your marketing situation, gain innovative insights on how to handle competition and customers, position your product so it is more distinctive and profitable, manage your product portfolio to achieve optimum profits and market penetration and to develop long-term profitable customer relationships.

International Product Management

This course will prepare the managers to do the following: develop an effective managerial approach for international product management, assess the opportunities and risks of international markets, understand the economic, cultural and political factors which impact international product management, identify, analyze and select target countries and international segments, select an appropriate market/entry strategy and design an international product marketing program.

Product Decision Making

The purpose of this course is to provide the participants with an introduction to the product marketing decision making process and address the following topics: creativity and decision making, information for decision making, market analysis, market potential, strategic product planning, sales potential, developing a product plan, market control and teamwork and negotiating in product marketing decision making.

GENERAL MANAGEMENT

General Management Leadership

The purpose of this course is to develop authentic leaders to take responsibility for making and managing the cultural changes needed to successfully execute strategies within their organization. This one (1) or two (2) week program can be tailored to meet the specific needs of your organization. This program focuses on the broad concepts of management/leadership and the challenges of integrating and overseeing different functional areas. It is appropriate either for senior managers who are in, or are moving into a general management role, or for managers who need to expand their focus from a narrower technical perspective to a broader overview.

Essential Business Skills for Today's Managers and Professionals

This 4-day program is designed to provide participants with the fundamentals of accounting, finance, marketing and strategy. These topics are the key business skills taught in a typical business degree program. This program covers the essential elements of each discipline and offers numerous examples of ways that this knowledge can be applied to everyday business problems and situations. Participants will also have an opportunity to immediately apply what they learn by participating in an exciting business simulation exercise. This involves participants being divided into teams and competing against each other in the running of their own companies.

Essential Business Skills for Senior Executives

This 3-day program is designed to provide executives with accounting, finance and marketing strategy with a focus on profit, growth and pricing. This program covers the essential elements of each discipline and offers numerous examples of ways that this knowledge can be applied to everyday business problems and challenges. Some topics that will be covered include: the use of financial ratios to measure business performance, the 3 C's of pricing, risk management and pricing, concepts of profitable growth and the challenge of building brand equity. Participants will also have an opportunity to immediately apply what they learn by participating in an exciting business simulation exercise. This involves participants being divided into teams and competing against each other in the running of their own companies.

QUALITY

Six Sigma Leadership Overview

Six Sigma can be powerful in achieving breakthrough results in any organization from manufacturing to services. But its success has been demonstrated to depend on a well=planned top-down implementation. This program is designed to introduce leaders to the Six Sigma management system and principles, which will assist them in determining whether and/or when to launch a Six Sigma initiative. It will also prepare leaders for successful Six Sigma implementation in their organizations. Several key components of effective Six Sigma deployment are discussed, including: Six Sigma improvement and design methodologies (DMAIC - Define-Measure-Analyze-Improve-Control, and DFSS - Design for Six Sigma), deployment models, roles and training, linking projects to key process metrics, accountability, and culture change factors.

Critical Thinking about Corporate Security

At no time in history of this country has corporate security been made so important to many business leaders and managers. This 2 - 3 day program focuses on the key most aspects of overall corporate security, a balanced approach between the "prophets of doom" and the "space cowboys". Business based activities will focus on actual issues regarding the implementation of effectual security measures.

During this program, participants will be introduced to a wide range of security problems, challenges and technologies encountered in this area. Security as a thinking process will be addressed, discussed and enhanced by in-class activities

HUMAN RESOURCES

Global Human Resources Management

This three (3) day course focuses on broadening and developing the role of human resource professionals in a global environment. The program initially underscores the need for human resources to become strategic partners with their operating managers and discusses how this can be appropriately achieved. It then covers global issues, including expatriation, repatriation, and how to resolve HR issues at local global sites. Finally, it deals with opportunities for human resource personnel to become change agents and proactively lead efforts to change and improve their organizations anywhere throughout the world.

Human Resource Senior Management Program

This program will provide the participants with an understanding of the critical HR growth areas, globalization and its impact on HR, the HR planning process and the issue of change and the future direction of HR.

OPEN ENROLLMENT PROGRAM

Fear-Free Prospecting & Self-Promotion Workshop® Overcome Sales Call Reluctance

A major difference between a sales superstar and the average salesperson comes down to one thing. The sales superstar understands the Principle of Recognition and Reward. They know that in order to achieve their goals, they must make their contributions, competencies and value visible to those who can buy from them. They understand that they must be recognized before they will ever get the reward. Visibility Management is an important part of modern career management. What keeps professionals from managing their visibility? It is not lack of knowledge, experience, and motivation. It is an emotional interference - which is Sales Call Reluctance.

Please click HERE if you would like more information on our Open Enrollment Program